2. digital
  3. 165987-136522

HiDef streaming troubles

Anybody have trouble streaming hi-def? For me, streaming HiDef from both Qobuz and Primephonic is iffy at best, and it's getting worse by the day. I can stream CD quality with no issues but when I try to go above it, more often than not I just get silence, even though the worm does crawl happily across the screen.  As of today, my luck has gone from 50% to a solid Zero. Anybody have this trouble? Qobuz denies any problem with their transmission.  Quobuz declared my streaming ability fine, as well. Mytek checked out my Brooklyn BB and said it ran perfectly. I stream via Ethernet, too, not that who-knows-what WiFi stuff.
edcyn
hgeifman
2,108 posts
 

@edcyn, If you are still experiencing Hi-Res Streaming issues, you might need to call your ISP for assistance.  If needed, you might ask the ISP Customer Support person to check the cable signal strength coming into your modem to help troubleshoot the issue.

I also upgraded my ISP cable speed from 100Mbps to 250Mbps and have had no problems with QoBuz Streaming.  I cannot prove this, but I wonder if your Router has issues handling the streaming speed used by QoBuz.  For example, I had a router that was dropping packets and the vendor was working on it with no current solution.  

Successful QoBuz H-Res Streaming REQUIRES all your devices that connect to the Internet to be working perfectly.  This includes the router, switch boxes, modems and the ISP connection (junction boxes, amplifiers, etc.).  For example, my ISP switch box connection on the street was corroded and needed replacement.      

It seems, unfortunately, I have had issues with most everything down stream.  


edcyn OP
1,876 posts
 
hgeifman -- thanks for the suggestions and insights. I'll get to it.
edcyn OP
1,876 posts
 
My telephone/internet service provider had me turn everything off, disconnect/unplug everything, and then connect/switch it all on again. Didn't work. When I phoned the telephone company and told them their suggestions did not solve anything (yes, I still get excellent telephone & internet service), they ran (at least supposedly) a full test of my service from their end. Nothin' wrong from this side! Heh, heh....  I guess that when it comes to streaming I'll just have to be an mp3 mid-fi guy. At least it'll be a bit cheaper.
hgeifman
2,108 posts
 
@edcyn, Since your ISP confirmed your Internet connection is working, I suggest you start over and document everything.

I suggest you post the issue again on Audiogon including all the details.   When was the Hi-Res streaming working and when did it stop?   What exactly does stop mean?  Please define the exact steaming issue and what you are, or are not, hearing.   Does it happen all the time or at certain times?   Please include the streaming hardware you are using inclining the ISP name, the router, the server, DAC and all associated software.  Please include any other information you think might be helpful.  For example, does your DAC display the streaming rate (24/192)?   

I hope that someone on Audiogon and can review the above and determine the source of the streaming issue.   It might be some setting you are missing or who knows what.   You might also consider calling the retailer where you purchased this equipment and ask for their opinion.    I also suggest you call the Brooklyn Bridge Company and ask them.

Your hi-res streaming has to work (please, do not give up)!!  We have to find out why it is not.    Please keep us posted.

Does anyone on Audiogon have any suggestions?  What are we missing?   Thanks.   
gdnrbob
4,408 posts
 
@OP,
I just recalled an issue I had with Verizon Fios a couple of years ago.
My internet would just drop without warning, intermittently.
They came and swapped out equipment, cabling for almost a year, until one service tech remembered another customer with the same issue.
It turned out there was something at the Verizon hub that needed to be reset.
If possible, try to talk to customer service and see if they can look deeper into the system.
Bob
More to discover