HiDef streaming troubles

Internet speed is currently 170 with Primephonic streaming CD quality. I am 5G. Yes, my Qobuz setting is 24/192kHz.  I'll give the rebooting a try. Thanks guys! I'll thank you even more when I'm High Deafen-ing again...

I've had Studio since Day 1.  As far as I know, the Hi-Res option has been selected since Day 1, as well. For a good year I was getting Hi-Res via my Mytek BB whenever it was offered. It's only in the past couple months that my Hi-Res ability has been iffy. I will also check if I have actually selected Hi-Res in my Qobuz App, but then again do I actually have a Qobuz App? I received a desktop icon from Qobuz several months ago, but it never worked. Because of this I've simply been accessing their web player. Worked well, too.  Until lately.

Whenever I communicate with Qobuz, Qobuz rep Sebastian(?) always assures me that I should be...and am enjoying Hi-Res. In other words, I'm at a loss here.  Hi-Res has also seemed to disappear from my Primephonic subscription. Now it's only once in a blue moon that I can stream in hi-rez.

I just rebooted both the router and the Mytek BB streamer. No luck. I can't get higher than CD quality on Qobuz.

Thanks for all the suggestions. I think I've tried them all, but ya' never know. BTW, I have not made a single change to my set-up since before the troubles began. Yeah, maybe a cable switch. Yes, my Windows laptop is always updating itself. And, apparently no matter what, my Mytek never tells me my streaming rate is anything else than 32 bit, 44.1k. 

Hgeifman -- my Brooklyn Bridge is both streamer and dac, so it's pretty impossible to unplug-replug just one of 'em. I also have no idea what particular version of software I'm using. How do I ascertain what I got? Right now, only the Brooklyn Bridge is connected to the router via ethernet. Should I try to connect my laptop/controller via ethernet as well?  

hgeifman -- thanks for the suggestions and insights. I'll get to it.

My telephone/internet service provider had me turn everything off, disconnect/unplug everything, and then connect/switch it all on again. Didn't work. When I phoned the telephone company and told them their suggestions did not solve anything (yes, I still get excellent telephone & internet service), they ran (at least supposedly) a full test of my service from their end. Nothin' wrong from this side! Heh, heh....  I guess that when it comes to streaming I'll just have to be an mp3 mid-fi guy. At least it'll be a bit cheaper.

At the moment the circuit breaker to my dedicated stereo room has gone belly up. I could run a big fat extension cord into the room but I'm trying to macho it out. My electrician will try to come by. He also continually makes rude remarks about the fragile circuit breakers he must now use to adhere to code. He knew from the first moment which 'breaker went south.  I'm keeping sane by playing my various acoustic instruments.  I'm just like the Grateful Dead were at one point in the early 1970's. Hey man, I'm totally unplugged!

Yeah, my electrician came by and inserted a breaker that works. And at this moment, at least, I'm livin' large. I'm listening to a Qubuz Hi-Res(!) stream of a supremely well-recorded, lovely performance of the obscure early 20th Century French light opera, "O mon bel inconu." I didn't search it out, either. Qobuz simply put it on their home page as click bait for connoisioureeez.