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ROON NUCLEUS+ KEEPS CRASHING

Hello,  My Roon Nucleus+ is hardwired with cat 8 from my Verizon Modem.  I am then hardwired to two Roon endpoints.
I use a separate linear power supply for the Nucleus set to output 19v.
There is an internal hard drive installed and NAS connected.
Everything sounds great.

But my Nucleus+ is crashing now two or three times a day (becomes non responsive and my remotes can not find it.

I have tried rebooting the remotes, the endpoints and the router with no effect.

I must power off and back on the Nucleus for it to be ready and seen again.

Any help or thoughts appreciated!
fastfreight
unsound
7,311 posts
 
IME, Roon’s customer support is lacking. After e-mailing them with a question and an explanation that my specific query wasn’t addressed on their forum, I waited a long time before receiving an e-mail suggesting I look for an answer to my question from the amateurs on the forum.
kingrolo
3 posts
 
Hey Mickeyb, does your friend use a gramophone? ... : ) 
mahler123
3,048 posts
 
Reading this thread, it’s always a reminder of how easy it is to pop a CD in a tray and hit “play”
dfurry's avatar
dfurry
2 posts
 
Roon support should turn on diag to isolate the issue.
 
I had a similar issue and diag showed the SSD was up but logging errors, a new SSD corrected the issue.

Roon support was slow to respond but accurate. Once diagnosed I was sent a shipping label, 7 days after shipment it was returned to me with a fully functional SSD.

It was under full warranty, beyond time my cost was zero.

ladickinson
21 posts
 
^THIS^  Roon diagnostics is the direct route to an answer.  Roon 1.8 would not cause only your Nucleus to crash.  Mine was an M2 drive problem as well.  I could have guessed and fiddled instead, but Roon support found the problem.
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