Magico Customer service

Always heard great words about this company, products.

 I do on the other hand judge a company by their treatment of customers.  Most companies do a 90 day or a 2-5 year warranty with fine print, under controlled use, not with damage to drivers or products (for which the company will make that decision)


 im not bad mouthing any particular company, but a blanket on most manufacturers. 
 It is the manufacturers choice on the warranty, 1 year or etc,....

   the company should cherish its customers, treat them well, for choosing to spend money on their products, regardless of price!!,

   I had a few drams one night, and overpowered my speakers, one of the crossovers ceramic thingies (2” long, white, rectangular soldered think was black and fried on the crossover. I wrote the company, sent a picture, spoke on the phone with a tech a few times over about 5 days.
gave my address, name etc etc, model number, 
kept calling, and being honest with them , spoke with another gentleman about the warranty and what had happened...

    he appreciated my honesty, another couple phone calls, and a couple days later crossovers and tweeters showed up, free of charge.  I wrote several handwritten letters to the company, and the people who I spoke with,..and sent emails as well to several of the people who helped me.   It is THIS SERVICE which keeps me coming back (unfortunately the fine company was purchased and folded by the purchasing company). 
   When it comes to treating customers well, it should be paramount to their reputation and company rules.

  I’ve always had issues trying to get any warranty work on %90 of my purchases as I’m sure most of you all have!?

  Even the smallest receiver from well known companies treat you like the bubonic plague if you request warranty service.  

    I try to only purchase items from companies I know have a great track record. It is hard and almost not possible, but I’ve done pretty well in that dept.  

  companies should take the very best care of their customers.  
   For the negative Nancy’s - this is my opinion, and my experiences, I’m not dumping on any specific companies.


  

So it’s MASTER Kenjit now?  Truely rich!  Bwahhh! That is just over the top, even for Kenjit.  I’m mostly a lurker here and have been for quite some time.  I had to respond to that. When I see you’re ‘Thinking Einstein’ I go onto the next poster.  i’m probably missing something because once in a while I see somebody complementing you for what you’ve said. It’s too much though to try to deal with your giant Ego and negativity.    
K get the therapy you NEED!

Michael Lent

Oops. Got mixed up on who is who. MC has that Einstein. But all of what I said above applies to both of you.

Beauty is in the ear of the behearer. 

I look at warranty length and transferability before
I choose anything. If they don't believe in it, why
should I?

Some companies still offer lifetime warranties.

Let's do something positive on this post and make a list.

Here is one I know of. Now please add more!

Sanders Sound- Conifer, CO, Roger and Josh. Made in USA.
and one of the best values in home audio. (Yes I will own one someday)



Once we have this list completed-If it isn't already- I have a second category-
Return your product anytime you are not happy with it. 

This should be fun!!

If a product is under warranty, even if the product is sold, many companies honor that warranty. PS Audio or Chord are great examples. As long as you have the bill of sale from original purchase, they will cover repairs under warranty.

If a product is out of warranty or an issue is due to obvious consumer error (Magicos are front heavy and easy to tip when moving) why would a manufacturer service that product for free? I am not saying they should make a profit on the repair, but it seems reasonable to charge for parts and labor? 

Everything I hear about Magico is they help their customers (new or used) and charge fair prices for repair parts. You may not like those prices, but if you have a pair of speakers that are $40K new, it shouldn’t shock you if a tweeter costs $800. Honestly, if I bought a $40K pair of speakers and a tweeter cost me $50, I would be unhappy.

That being said, it is a great question to ask. I can think of a particular amp manufacturer that is openly hostile to people who purchase used products and literally does not honor their warranty for some first time buyers. You won’t have that issue with Magico.