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Origin Live company support

Looking for other’s experience to work with Origin Live Company in UK. I have their turntable motor kit. Control board is broken. Motor and power transformer work fine.

Feedback to my email to them (They replied to one email. No responses after my follow-up email)- I was told the motor kit is too old, and they do not service it; I was asked to buy a new one. Can’t buy the part I need, as the new control board is not compatible with old motor and transformer. Need to buy transformer, board and motor. No discounts for replacement, pay full price on web site.

I called them by phone. Feedback from call: I cannot afford the time to talk on the phone to customers. I give the best deal. Buy it and if you don't like it - send it back for full refund.

dcaudio
oregonpapa's avatar
oregonpapa
4,867 posts
 
A few years ago, I bought a Originlive turntable belt for my Well-Tempered Classic TT. The shipping was taking longer than I thought it should, so I contacted OL and was told to wait another week. One week later, still no belt. I contacted OL again, and they said "Well, it must be lost in the mail, because we sent it out immediately." In the next breath, they said ... "We'll send out another one." That, they did ... with no questions asked. Because they made good on the lost belt, I'd have no qualms about buying from them again.

Frank
noromance's avatar
noromance
9,442 posts
 
@oregonpapa Um, sounds like they didn't make good on any lost belt -they just sent yours out after you called them twice.
rbtstock's avatar
rbtstock
40 posts
 
Yes thank you dcaudio, we need to know about these a-holes that will gladly take our dollars, however when you have an issue with their product, they are no where to be found, I say lets all band together and expose these pricks, funny the way I found this thread, I am in the market for a tonearm and see that their US distributor was audio revelation in carlsbad ca, so I googled for a new US distributor, and now I read this, so glad I did, makes my decision easier, and Origin Live just lost another customer, good riddance!
mijostyn's avatar
mijostyn
8,202 posts
 
@rbtstock , Schroder CB!
spatialking's avatar
spatialking
610 posts
 
Good information here.  I was talking to OL about a new turntable motor but all I got was vague information and "Buy it, if it doesn't work out, return it."   Seems like I would be the guy who is doing the R&D to see how it works out rather than them.   I really like the design concept of the better OL tonearms, and they seem reasonably priced, but I am squeamish about their service.   Well, I am not in the buying market for a while yet, so I have to time to sort this out in my head......
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