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Package Lost in US Customs

I bought something from Highend Audio PC in Switzerland back in March. It took along time for them to receive it from SOTM because of the COVID situation. I have no problem with that. It was finally shipped to me on 4=28-20. According to the tracking info, https://service.post.ch/ekp-web/ui/list/detail/5jJ4zla5ONlRI9XQTdrr6bPPNDO94nMjIHQFXjP3pxo the package is still in New Jersey. I went to my local post office for help and they told me that the package is in US Customs and out of their jurisdiction. Nothing they can do. I've corresponded with Phil at Highend Audio PC via chat several times. He is less than helpful. He  keeps referring me to Claudia who doesn't respond to my emails. What are my options. Please help.
 
yoby
dwmaggie
222 posts
 
yoby, I’ve had items sit in customs for over a month, before releasing it to USPS. I have ordered medical itiems. First one went regular mail and sat in customs for 2 weeks. The second item from the same company, paid 50 dollars for better speedier delivery, it arrived in one week total. It will show up, good luck on the when.
jrwaudio
331 posts
 
@millercarbon

I think Bill Gates had a few other cars to drive while he was waiting for his Porsche 959
and the money to buy it! Awesome car for its time. I order some special headlights for my 944 track car. They were shipped from Poland and only took six months to get them. They were in customs forever!!
chorus
976 posts
 
Go to the Customs office you think has it and ask nicely
if you can have it cleared.

In days past they used to have a sign that read:

" Your lack of proper planning does not constitute
  an emergency on our part." 

Forewarned is forearmed.

Good luck.
mr_m
1,900 posts
 
Does this mean the carbon fibre fender extender I ordered from Spain for my motorcycle  won't be here for a year? 
millercarbon's avatar
millercarbon
12,531 posts
 
No it means US customs is a mess. I ordered HCQ from the UK. When it got stuck in customs a couple weeks the shipper sent me another order at no charge. The second shipment was delivered the day the first one cleared customs. Three shipments of fO.q tape from Japan, one cleared fast, one slow, one disappeared nobody knows where it went. 
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