Careful if buying Purist Audio Neptune fluid cables.


About two and half years ago I bought the 3 meter pair RCAs Neptune new from an authorized dealer. 
Recently the cables develop the following. First, they are both now 2/3 empty, though they appear to still sound the same. Except, second, they now give me quite a pronounced background noise heard thru both speakers and independent of the volume. I compared them regarding the noise with Tchernov Reference MKII and WyWires Platinum RCAs, the former are 1 meter pair and the latter are 4 feet pair. They both also give me some noise but it is five-ten times lower in intensity and below the level of either vinyl playback or tape. Tchernov and Wywires gave exactly the same noise level.
I even ran deck directly to power amp to eliminate the preamp and additional cable, the results were exactly the same.
Though the Neptune is 3 meters long, I don't think it should do this, and I don't think that it should lose so much fluid so quickly. When the fluid is gone, and I suspect it will happen soon enough, things will become worse. I talked to the dealer I bought it from, he said that the Neptune was designed to work normally even if there was almost no fluid left. Maybe. But what happens when there is no fluid at all ? I don't want to wait and find out. And this strong background noise should not be there.
I sent a message to Jim Aud, designer and owner of Purist Audio Design, and asked him to take care of it. I will post his reply if and when I get one.
The dealer was of no real help, he did offer me upgrade to Purist Corvus 1 meter pair for $1075 plus my Neptune as a trade-in. I paid enough for the Neptune and not going to pay a cent more, except shipping to Purist if I have a chance.
inna
Jim just replied to my message and will test the cables when he gets them from me. He didn't say if he would replace the fluid in any case. Clearly the cables had not been sealed well in the first place. My Colossus speaker cables are full after eight years. It appears to be a bloody lottery with fluid cables. But they sound so good when in order.
Well, so far manufacturer positive 1 and the dealer negative 1, that's less than zero. He did nothing to assist me and suggested I spend over $1k more on a very questionable upgrade. He offered Corvus, which is the same conductor with Ferox instead of fluid. It would give a slightly higher resolution and frequencies extension but highly unlikely the same incredible soundstage and midrange sophistication. I did try Purist Ferox before but not Corvus. Purist also has Contego cables, a kind of mixture of fluid and Ferox, I didn't try that.
Jim Aud is a great guy and I am sure that he will take care of the problem for you.  IN the meantime, I hope you have spent your last money with the dealer that offered you such POOR after-the-sale service.
I hope your fluid problem is fixed asap as Purist makes wonderful cables.Jim Aud has always worked with me 100%.I am using Dominus power cables,Venustas interconnect and Venustas phono cable etc.Jim has also broken in all my cables before they shipped.Again Purist has wonderful customer service and I’m sure everything will turn out great in the end.Again good luck!!
I haven’t heard your particular cable but I did own a Corvus IC for a while and did not like it compared to say proteus and venustas.  It was more resolution than musical.

i would be surprised if Jim doesn’t make it right.