The dealer gave you an unhelpful reply. If fluid is not necessary then why will the designer market this as a selling point for their fluid based cables?
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Jim just replied to my message and will test the cables when he gets them from me. He didn't say if he would replace the fluid in any case. Clearly the cables had not been sealed well in the first place. My Colossus speaker cables are full after eight years. It appears to be a bloody lottery with fluid cables. But they sound so good when in order.
Well, so far manufacturer positive 1 and the dealer negative 1, that's less than zero. He did nothing to assist me and suggested I spend over $1k more on a very questionable upgrade. He offered Corvus, which is the same conductor with Ferox instead of fluid. It would give a slightly higher resolution and frequencies extension but highly unlikely the same incredible soundstage and midrange sophistication. I did try Purist Ferox before but not Corvus. Purist also has Contego cables, a kind of mixture of fluid and Ferox, I didn't try that.
I hope your fluid problem is fixed asap as Purist makes wonderful cables.Jim Aud has always worked with me 100%.I am using Dominus power cables,Venustas interconnect and Venustas phono cable etc.Jim has also broken in all my cables before they shipped.Again Purist has wonderful customer service and I’m sure everything will turn out great in the end.Again good luck!!
I talked to Jim a few times in the past. The last two times he actually steered me away from buying two of his cables. First time I was thinking about replacing my Dominus RevB Ferox power cord with used Canorus Contego. He said it wouldn't be worth it because it would sound virtually the same. And the second time I was thinking of replacing my over 20 years old Colossus fluid speaker cables with the newest Aqueous Contego Luminist. I asked him if the Aqueous would be better in every respect. He said : " I wouldn't say in every respect, depends on taste, but Aqueous is a great cable ". So I decided not to make this move, at least not yet.
Anyone compared Neptune with older Dominus fluid ? That's something that I would like to do. I would also compare Dominus fluid with WyWires Platinum that I currently have on the source. In my system Neptune works great everywhere but best between preamp and amp. But I have Purist fluid speaker cables ans Dominus cord on the amp so there is a Purist continuity down the chain from the middle.
It would not be a problem for me to have the cables refilled every five-seven years for a moderate charge, but not new cables after less than three years.
No, I will not communicate with that dealer again let alone buy from him. I decided not to reveal his name but I think this is a debatable issue. People buying high end, whatever it is, expect much better performance and attitude, and they are right, we don't want money takers and box movers.
The Neptune has been packed for a trip and I already miss it. WyWires Platinum on preamp and Tchernov on the source sound nice but not like when the Neptune is on preamp and WyWires and Tchernov on two sources. I usually have WyWires on the tape deck and Tchernov on the phono but it can be reversed, no big difference, still I slightly prefer WyWires Platinum, though Tchernov has just a little more poweful delivery. I simply listen to deck more often, and I record everything with Neptune cables, of course.
Well, I won't deny that the current $1900 retail 1 M pair RCA is a lot for cables and I can't afford that. I was lucky to get mine for $992, it was a special order by someone who then backed out of the deal and the dealer couldn't sell them for what he intended to. Still, it was very expensive for me..and worth every cent of it.
"I talked to the dealer I bought it from, he said that the Neptune was designed to work normally even if there was almost no fluid left." This is a sure-fire bet the dealer is just looking out for himself. And his "offer of an upgrade" to sell you a new cable just shows their lack of integrity. Run. Deal direct.
Hope you get this resolved in a way that is beneficial to you. Maybe the manufacturer will do the right thing and earn himself some internet credibility in the process.
So I recently got the cables back. Fixed. Noise is gone and they are seemingly full with fluid. Purist changed the fluid color from blue to transparent, you can't see the fluid level now. Quite convenient, not to the owner, though. It took them almost two months and a few reminders to do the job, and I asked for quicker turnaround. Overall, average service, I'd say.