I have the First gen Manhatten and e mailed them about converting
to Gen II a few weeks ago. No response whatsoever
to Gen II a few weeks ago. No response whatsoever
Mytek Brooklyn
Just a quick question for anyone that may have some information pertaining to "MYTEK", I sent in my DAC for repair, and haven't heard from anyone at any time , Except for the, manufacture in Poland, who's been very helpful in trying to facilitate any communication with the Brooklyn New York office, but it seems they have not even returned his messages as well. My DAC equipment went to the Brooklyn NY office. Does anyone know if they're still in business? I haven't received a phone call, or a text message or any communication that I advanced. Absolutely radio silence. Are they still in business? I have even written emails with respect to please return my equipment as it is, and still have not received any communication via telephone, text message and or email. Does anyone know if they're still in business
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I ordered the Brooklyn DAC+ on Jan 1st, still not received any link to track the order or any tracking number until now, I don‘t even know whether they shipped it or not. I emailed and called them many times, no response and no one pick up the phone, I totally have no idea what's going on, am I just lose my money? |
@mp10019 I searched on MYTEK Customer Service and found this link for creating a new ticket or checking your ticket status. I suggest you check your ticket status to get an update: https://mytekdigital.com/hifi/support/ Additional contact information is below: https://mytekdigital.com/hifi/contact/ This customer service post is a concern: https://www.computeraudiophile.com/forums/topic/30888-mytek-customer-support-unimpressive/ I am very surprised at the lack of response by MYTEK DIGITAL about the issues described above. If I owned a MYTEK DIGITAL product that failed to work, as advertised, I would return it and move on. I have little patience for high end audio equipment that does not work. I have had to return products for service and they were usually repaired and returned in 3-4 weeks. Most credit cards have some form of warranty, or something similar, that might allow you to return the product and get a return of your money. I suggest you ask them. Please keep us posted. |
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