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Bad experience with Red Dragon Audio

Purchased 15 cable elevators from Red Dragon Audio for $149.00 (well attempted to purchase anyway). Paid for the product, got a email confirmation of the order, choose the shipping method which the price was waived as a promotion. two weeks now and no elevators or further corraspondence from Red Dragon Audio. I have emailed them 3 times to try and determine the status, no return emails, and there is no phone number listed for them on www.reddragonaudio.com. Needless to say I am very dissapointed because it appears that they have a decent reputation in the audio community. I finally called American Express to  dispute the charge and they did provide me with a phone number however when you call it rings like its an overseas call and finally simply disconnects the call. So I just disputed the charge with Amex and they will investigate from there. So just a word to the wise. When buying audio gear on line if there is no phone number that you can call and actually speak with a human about the product your paying for beware. Luckily I used Amex for the charge because they are VERY good at disputes and make the money on your card available to you at that time instead of having to wait for some long investigation to play out. curious if anyone else has had a bad experience with this company. 
barnettk
rotarius
431 posts
 
OP should not have to put up with this. Just because it is a solo operation does not mean a customer has to be left in the dark.  This is 2017, not 1917.  He can set up a voicemail message, update the website or something if he is on vacation.  Bad customer service and attitude seems to be rampant in the audio world.
whitestix
689 posts
 
I hate to flame any audio company, but I returned a Red Dragon amp about a month ago and after many emails to them asking about the status of the refund, it still hasn't happened.  I sent back a similar amp to Audio Advisors that I was auditioning in tandem with the Red Dragon and got a refund the day it arrived at their facility.  Audio Advisors are top-notch. 

I personally don't think bad customer service is rampant these days; quite the opposite, at least in the audio world.  My tube and cable dealers are right on top of their game in my mind.  I am very disappointed with this Red Dragon refund situation and hope they get it sorted out soon as they do have great Class D amps. 
barnettk OP
410 posts
 
@whitestix @rotarius 
I hate to flame on an audio dealer also, and that is not my intent, however it is what it is. Also using a CC is a great advantage however you do not have an infinite amount of time for a dispute. Been down that road also. Like stated above this is 2017.. everyone carries a cell phone and if your a business owner you can't just unplug from your customer base especially if your a 1 man operation. No excuse there. If the guy was sold out etc.. all I expected was a phone call or an email saying "hey Im running behind, or waiting for the product to be in stock, something. I don't thing that is to much to ask.  Anyway. Don't want to beat a dead horse but I thought it was the thing to do to inform this community of my experience nothing more nothing less. Not bashing Red Dragon Audio..Since he is not replying to email maybe he will read some of this feedback and ensure that this does not happen to others. Enough said on my end. 
kebhuh
1 posts
 
I've had very good experiences with Ryan/RD. Excellent amps and great customer service. Not sure what happened in this case ...
birdfan's avatar
birdfan
160 posts
 
I preordered an s500 amp and had a very similar experience. It took multiple phone calls and emails many of which were simply ignored. I finally got the amp after 4 months. Once the amp was hooked up it had terrible rf interference and I finally just sent it back. Very disappointed as well.. 
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