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Bad experience with Red Dragon Audio

Purchased 15 cable elevators from Red Dragon Audio for $149.00 (well attempted to purchase anyway). Paid for the product, got a email confirmation of the order, choose the shipping method which the price was waived as a promotion. two weeks now and no elevators or further corraspondence from Red Dragon Audio. I have emailed them 3 times to try and determine the status, no return emails, and there is no phone number listed for them on www.reddragonaudio.com. Needless to say I am very dissapointed because it appears that they have a decent reputation in the audio community. I finally called American Express to  dispute the charge and they did provide me with a phone number however when you call it rings like its an overseas call and finally simply disconnects the call. So I just disputed the charge with Amex and they will investigate from there. So just a word to the wise. When buying audio gear on line if there is no phone number that you can call and actually speak with a human about the product your paying for beware. Luckily I used Amex for the charge because they are VERY good at disputes and make the money on your card available to you at that time instead of having to wait for some long investigation to play out. curious if anyone else has had a bad experience with this company. 
barnettk

Showing 8 responses by barnettk

barnettk OP
410 posts
 
Amen
barnettk OP
410 posts
 
Yeah I get that, and I am patient. My problem is lack of response and the fact that it did not ship when promised. Sorry I do t have patience for that. It's not the amount but the principle. Business is business. If your buying s product on line and you pay your money regardless of how much it cost you A. Want what you ordered B. You need to be able to have communication with whoever it is your paying your money to. Maybe  it's just me. Thanks for the post.  
barnettk OP
410 posts
 
@whitestix @rotarius 
I hate to flame on an audio dealer also, and that is not my intent, however it is what it is. Also using a CC is a great advantage however you do not have an infinite amount of time for a dispute. Been down that road also. Like stated above this is 2017.. everyone carries a cell phone and if your a business owner you can't just unplug from your customer base especially if your a 1 man operation. No excuse there. If the guy was sold out etc.. all I expected was a phone call or an email saying "hey Im running behind, or waiting for the product to be in stock, something. I don't thing that is to much to ask.  Anyway. Don't want to beat a dead horse but I thought it was the thing to do to inform this community of my experience nothing more nothing less. Not bashing Red Dragon Audio..Since he is not replying to email maybe he will read some of this feedback and ensure that this does not happen to others. Enough said on my end. 
barnettk OP
410 posts
 
@bensturgeon SMH. Sorry you had to go through that. At least they gave you a refund I hope. I was not taking the chance waiting on a phone call as that phone call never happened to date. I guess with my dispute there is no reason to call st this point other than to say "sorry bout that" Even though if I do hear from him and got an explanation I would re-order the elevators because I still need them lol and at $150 for 15 that was not s bad deal. So the search continues. 
barnettk OP
410 posts
 
@educeus Its interesting that you had a phone number for Red Dragon Audio. They no longer list a phone number on their website, and the only way to contact them now is via email. Maybe you only get the phone number if you have actually received a product form them under some type of warranty.  Do you still have a number for them?? I am still hopeful that I get a call and get this straightened out. If that happens I will be more than happy to report that conversation back to this forum. Just an FYI I logged back into my acct on their website and my order is still in its unfulfilled status even-though AMEX has refunded my money, but its still in the dispute phase. Im sure that they are not able to contact him either. 
barnettk OP
410 posts
 
Yeah I am inclined to agree. Something must have happened to RD. To bad because all the things I have read about their products are possative. Hope they work trough it. I guess I will move on as well. I am thankful that I don't have a piece of gear by them that is under a warranty. I guess that is the chance you take if you don't deal with one of the larger manufactures. However these days nothing is a sure thing I guess. 
barnettk OP
410 posts
 
Follow up. I did receive an email from RD audio as well the other day and he was apologetic and explained that also in my case the item I ordered is out of stock and that he will not have any until maybe the fall. Sounds like he is back on the block. Still a little disapoonted however at least he did respond which is good for me and even better for people who own his gear. So I guess the mystery is solved. 
barnettk OP
410 posts
 
@genises777. Glad to hear that. I have since given up on finding a pair of cable elevators I liked so I made my own. So in hindsight I’m glad that I was not able to get them lol. I like the ones I made more than any of the others I have seen online. In regards to the Red Dragon Amps. It seems that most people that have them are very happy with them. Nice!
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