In my recent experience Ebay sides with the buyer. As a seller whenever a return request is done Ebay will do everything for the buyer. I got left negative feedback without any chance to defend myself. When a return request was opened up they refunded the jerk their money without any hesitation.
In your case I think you just need to open a return request and state that the product didn't match the sellers description. You had to open up the electronics to verify condition. Buyers are fully protected by Ebay not the seller.
In your case I think you just need to open a return request and state that the product didn't match the sellers description. You had to open up the electronics to verify condition. Buyers are fully protected by Ebay not the seller.