Hegel Design Flaw?

Sorry it was not posted -- I stated the problem in an earlier post that was deleted. The problem was one channel producing distorted sound or no sound at all. Hegel first hung up on me calling my case "bulls**t". Then they agreed to talk to me to try to help "in whatever way we can". But after 45 minutes on the phone with their customer service manager they refused to help -- in any way.

Have you tried not running the H20 in a series with the Atma-Sphere S30 and Paul Speltz ZERO-Autoformers?

I'm frequently astonished that in this age of forums and nearly instant posting of customer opinions of things that manufacturers aren't aware of how this stuff can mess with their reputation…and cost 'em…can Hegel afford bad publicity? They're reviewed by the audio press as soon as the paint is dry on any new piece of gear with nearly unanimous praise for their designs…and should jump on any complaints like their business depended on it…which it does.

Wolf, I agree with your point (it's in Hegel's best business interests to quickly address such complaints) BUT I find Sabai's vagueness about the exact nature of the complaint that Hegel "vehemently" declined to address as curious. I'm guessing if it were clearly described here, Hegel's refusal might appear more understandable. In the absence of additional facts, my O-pinion at this point is that, not getting the desired response from Hegel, the original post was written in an attempt to pay them back by generating some bad press. Of course, I could be completely misreading the situation. Been wrong before, I'm sure it'll happen again.

Knghifi,

I did not run the H20 in series.

Wolf_garcia,

I agree. I am astonished that Hegel did not make any attempt at all to help out. It perplexes me why they would simply walk away from their own product.

Ghosthouse,

I agree that "it's in Hegel's best business interests to quickly address such complaints". With all due respect, I believe I was clear about what happened. I stated in an earlier post, above, that "The flaw is one channel producing distorted sound or no sound at all."

Sabai, thanks for providing some additional info. I think you would have been more accurate and got better responses if you had titled the thread something along the lines of "Anyone having problems with Hegel customer service?" Hope you get your issue resolved.