Krell Cipher Issues?

Wow, I'm now waiting for my THIRD Cipher to be shipped. First two were far too problematic. Anyone else having issues with this fantastic sounding paperweight?
Fool me once, shame on you.
Fool me twice, shame on me.
Fool me thrice, return for a full refund
Beach -

can you tell us the problem/issue w/ your Cipher?
My guess is problem with the transport? All my Krell cd players had problems with the Philip transport. I lost count but had 4 or 5 new replacements and last working long enough, I traded it in.

It's too bad, they make great sounding units.
Time for a Cipher refund.
The issue is the same as the Stereophile reviewer experienced...will not read a large portion of discs. The second unit also likes to just mute itself at any given time. If I see that "No Disc" message after loading another disc this darn thing is going for a swim!! And sentiments exactly, time for a refund!!! But who knows... maybe third times a charm? Shame though, it sounds sensational, I never new CD could sound this good!!
Damn shame. It sounds like a design problem on Krell's behalf.

Did you contact Krell?
Had a similar problem with Cary 303t.

Went through 3 defective players, and finally got my money back. Too bad, because it sounded spectacular...........finally wound up with a new ARC cd9. So far, so good......

What ever became of quality control?
Get a refund and buy an Esoteric player. Problems solved.

The Oct issue of Stereophile features a review of the ARC CD9 and the reviewer compared it to the Cipher and found the sound of these two players to be very, very similar and the only very slight difference was that the ARC is a little bit sweeter than the Cipher. And he can tell only with very careful A/B. If the 2 players were swapped in a blind test, he would be hard pressed to tell which is which.
It looks like if you love the sound of the Cipher, you can't go very wrong with the ARC.

ARC spinners do sound excellent!
Get the ARC or Esoteric. Those are extremely reliable. Used dCS Puccini should also be within your budget.
Well, number three arrived...and it refused to read the very first disc I put in. In fairness it did read the second through 4th...but quit for good on number 5!!! I have had enough, I presume I will get a refund without too much trouble.
I bought a Cipher about a year and a half ago. Immediately, some of my cd disc were noisy, from the disc drive. I returned it to Krell and they gave me a new replacement. The new replacement has worked flawless ever since. That is well over a year now. I live in Toronto Canada.
I like this player as well. Too bad, Krell has a faulty design?
Well, I am not sure if this is due to an inherent design fault but it is in any case Krell's fault for assigning the production of the transport to a Chinese company with seemingly very poor quality standards. That's the price you get if you start saving money at the wrong place - the transport! I am sure people ready to spend way above 10 grand for a premium / luxury product are also willing to pay one or two more grands for a faultlessly working transport. Seems like Krell's sourcing manager did a very bad job in his quest for a few more $$ of cost savings. Pity on all the R&D guys at Krell who have shed so much blood, sweat and tears for the development of such an otherwise outstanding sounding product...
Right On! Ayberk, a comedy of errors for sure. I wish this spinner could be better...