Escrow services are designed to hold a buyers payment in "escrow" until the item has arrived from the seller. Once the item is received then the funds are dispersed to the seller. Are you sure they are not doing exactly what they are supposed to be doing? You, most likely, are not getting any payment until after the items are shipped and and received. An Escrow service is employed to protect the buyers by having a neutral party hold the funds until the item is received in good order. By selecting the Escrow.com service you gave that protection to your buyers.
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