I can empatize with you about your sitituation. However, I do believe the manufacture is legally right and you are wrong in this situation, based on the information presented so far. But that does not mean I agree with the way they are choosing to handle you as a customer.
To me, Audiogon forums are a "hobbyist community". We need to stop censoring ourselves, STATE ALL YOUR FACTS AND LET ME DECIDE IF I WANT TO AVOID THAT BRAND. The brand is welcome to state its case as well.
I personally will take your brand specific mention with a
grain of salt. However, if 10 others chime in with the same
brand specific complaints, and treatment, then your brand mention and theirs has relevance to future buyers. Why should the truth be secerct?
This site needed a post like this. I personally think we hobbyists are far to lenient in regard to speaking about poor customer service and or issues with manufactures products.
You are not alone. I may at some point air my grievances, but I am still in the middle of the situation.
But I am glad this post now exists.
David
To me, Audiogon forums are a "hobbyist community". We need to stop censoring ourselves, STATE ALL YOUR FACTS AND LET ME DECIDE IF I WANT TO AVOID THAT BRAND. The brand is welcome to state its case as well.
I personally will take your brand specific mention with a
grain of salt. However, if 10 others chime in with the same
brand specific complaints, and treatment, then your brand mention and theirs has relevance to future buyers. Why should the truth be secerct?
This site needed a post like this. I personally think we hobbyists are far to lenient in regard to speaking about poor customer service and or issues with manufactures products.
You are not alone. I may at some point air my grievances, but I am still in the middle of the situation.
But I am glad this post now exists.
David