Manufacturer Repairs? What is a reasonable time?

Recently I sent in an amp that I had shorted the transistors out because the speaker leads were touching in the back. Posts to close? I don't know. Anyway I called the company and the owner answered and I told him the situation and asked him how long should I be looking at to get it repaired. He said 2-3 weeks. It was 3.5 months later. I think I was patient. I know we live in a fast food era, "I got to have it right this second!!". I will say he returned it promptly after it was repaired which I appreciated. It is a great product and the owner of the company a decent enough guy. I would like him or his company to stay around. So I won't say who but I do think that was out of line with what is reasonable and what normal people would expect today. I am sure he has to deal with other people doing things for him. So I think it reasonable he give me a better time frame. Just saying. So I am not much help just thought I would chime in.

I agree with Zd542. If you feel that this is entirely too long to wait and they won't give you a reasonable estimate for repair time, then maybe it is time to ship it back to you. A decent repair facility can diagnose and repair an amp. Any amp. Musical Fidelity in Culver City, CA is very good at this type of work and Gary does great work. I get the impression that their is only one person there that does the repairs and he/she might also be tied up with other business related things. Give it some more time. But keep calling.

I have had an amp in for repair and have been waiting over six months . He is a one man boutique operation . He has had health problems too. What recourse do I have . How can I get him to get my amp back to me ? I am getting tempted to tell him to return it as is .

The problem with the amp is it is putting out thirty watts instead of 300 . I bought the amp used and had it for one week . Then shipped it to him . It is being done free of charge because it is under warranty .

Any suggestions ? I feel helpless .

Some of it depends on how big the manufacturer is. If it's a one man shop he may be answering the phone, building new units and doing repairs. In that case, it's one of the realities of dealing w a boutique brand. If it's a bigger operation, that's another story. 3 months is a long time, but I've waited that long before. Sometimes it's a matter of getting parts from a supplier, whatever. So not totally out of line, IMO. Frustrating but not totally out of line.

Maplegrovemusic, maybe we have the same amp??? Email me.