2. amps-preamps
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Manufacturer Repairs? What is a reasonable time?

I sent a solid state amp back to the manufacturer in the USA on March 16 for a minor repair - one channel input not working - despite 4 phone calls and 4 e-mails - he hasn't even started the repair. Doesn't respond to emails but does answer the phone and says he is busy and is alone. I Will not identify him yet, since I'm not sure what the "norm" is, since I have always been thoroughly spoiled by Bel Canto, Atmasphere, CJ, AR, acoustic Zen, Cambridge, EAR, who respond immediately and usually have my unit back in 2 weeks. So when do I start to play "ugly", realizing that the economy is bad and manufacturers may be struggling?
springbok10

Showing 1 response by maplegrovemusic

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maplegrovemusic
1,113 posts
 
I have had an amp in for repair and have been waiting over six months . He is a one man boutique operation . He has had health problems too. What recourse do I have . How can I get him to get my amp back to me ? I am getting tempted to tell him to return it as is .

The problem with the amp is it is putting out thirty watts instead of 300 . I bought the amp used and had it for one week . Then shipped it to him . It is being done free of charge because it is under warranty .

Any suggestions ? I feel helpless .
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