Thanks for the info, Tom6897. I would like to point out that I have not printed any "flames" or "false conjecture." I have no intention of this being an attack on the company and I'm sorry some responders on this thread have made unkind remarks. I have only stated the facts. I have posted only to try to get information. The DEALER I have been working with is the one who has conjectured that TE may be out of business because he can no longer get in touch with him. Others have said he might be "on holiday," but I don't think that's an excuse for holding a preamp for more than 6 months and not communicating. If you have a means to contact him and forward my concern, that would be appreciated. I will also take Drplank's advice and try to contact a UK dealer.