Fedex Weekly Damage Report

Hi Justlisten
I FEEL FOR YOU.No other words come to mind, or that well help in this time of sarrow.
Steve

"Fed UP"?..............................

"I wonder -- if Fedex and UPS were to merge, would they call it Fed UP?"

Yes, Kinsekd, I think that name would be quite appropriate.

As far as claims go, FedEx is not what they use to be (in our experiences with them).
Have had *1* damage claim for 2001, and it is with Fed Ex. Yet to be settled after two months.
Had *1* damage claim in 2000, again, with Fed Ex, with the same results (not good).
Note: Less than 1% of our shipping is with Fed Ex, so these results are not promising.

BTW, I am referring to Fed Ex, not Fed Ex Ground, which are NOT the same thing.

We view Fed Ex ground the same as we view UPS ground; No thanks...

If you don't package your fragile hifi gear in the appropriate way for the service you chose (ground, air, etc), and it is damaged, too bad, but if it is, and it is damaged, these freight companies must pay. Don't back down, and let them know you mean business. Sometimes legal action is the only option, and odds are the judge has had something damaged by these guys, so the odds are on your side (assuming you packed the item properly).

BTW, the most interesting ship story we have ever heard about Fed Ex was with a member on this site that sued Fed Ex and won. They appealed, and LOST again. Would be nice if he would come forward and explain the details on that one to others (claim was for $1800).

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Copyright @ 2001 HelloSimplyMusic

Hi, re: the question about how FedEx handles claims, I have had good experience w/that aspect of their service. One claim of damage was settled for cost of repair plus cash for replacement, this buyer really made out, but the speakers I sold him were unavailable new anymore and he really was disappointed. By the way--these speakers (B&W Matrix 805's) were shipped in original carton and packing materials but still arrived w/the tweeters dislocated from the bodies. Painful! He got new tweeters installed and got some money for cabinet damage as well. Second story: a pair of Vienna Acoustics Beethovens were shipped to Texas insured (thank God for full replacement value of $4500) via FedEx Ground. Boxes were stolen off buyer's front porch, even though they weighed 100 lbs each. Within a month FedEx sent check for full value of claim, $4500, but not before claims agent first sent only $100, saying "that's our maximum limit without insurance." When I pointed out the $4500 insurance obviously noted on the front of the original tracking invoice--which she had--she said, "Oh, I didn't see that." These people must be shepherded through the claims process, but in my experience they do come through. WORD TO THE WISE: Fed Ex claim requires seller's original invoice for the equipment shipped. Because I am meticulous about saving all my invoices, I happened to have both the invoices for these claims, and could send copies to Fed Ex. I don't know what would have happened w/out the invoices. Perhaps they would not have honored the claims, despite the obvious insurance that was bought and paid for. Also, always insure for full value, no matter what you and the buyer have agreed on for payment. Both these claims were paid within 4-6 weeks of the reported loss.

JustListen ... its New York's Bravest, Finest is the Police dept.

I have not had any problems with Fedex but UPS is another story. They completely destroyed an item I sent that was double boxed. The box looked as if it had been drop from the top of a building. They refused to pay the insurance and actually stated that they were a big company and if I didn't like it I could sue them. They reminded me that they are powerful and I would lose. What they didn't realize is that I have good lawyers and the judge was familar with their service. I am happy to say I ended up ahead when it was all over. Thanks UPS