Are you having problems with Upscale Audio?

look, his showmanship is great entertainment. cant take it too seriously, but its good stuff. i like when he cracks open an amp and shows whats in there, which is pretty important. his tube prices are over the top, i guess to pay for the showmanship.that bein said, ive never bought anything from there, but i have shopped online and had a phone call or two, and the folks who spoke with me were helpful. 

im not surprised by bad business communication. the modern standard is non-communication. 

 

I never much cared for their reputation nor their store motto (from their website)

“At Upscale Audio, we treat your system like it's ours.” which can be taken several ways.

After a few unreturned calls and emails, I gave up on them years ago.

YMMV.

Only ever had good experiences dealing with Upscale over the years. Kat was a gem until she left. Kevin is one of the industry characters and has always been helpful when I’ve dealt with him.

I detest these types of threads. Occasionally they might work to prevent someone making a mistake with a rogue supplier but usually they’re just an unjustified stain on whomever is the target.

Upscale Audio?  A+   Based on y experiences.  Except for used purchases, that’s  my go to place for audio purchases.  

As Kennyc said, “it depends what sales person u get”. Having very recent experience with UA, no issues with transaction but perception could be improved. Not having a standard policy as to what to say when answering the phone, such as “this is so and so, I can help you” says something about management. Periodic simple 2-3 question surveys will tell them all they need to know about their business customers. Nuff said.