REVERB LOSES PACKAGE AND WON"T PAY LOSS


I buy a (2) piece pre-amp and power supply and Reverb ships it with signature only on one box, the other box is lost and they won't do anything, so I go into Pay-Pal and they say that its Reverb's problem so I can't file a "Un-delivered claim" ...So now I'm out at least 1200.00 for half of my purchase........Reverb lets the seller decide if they are going to pay a refund, So of course he won't pay the loss..............So when you buy on Reverb you will take a chance on losing your whole purchase and nobody will do anything.......

autospec

Maybe you should spend more time with solutions, I have done everything I can do with this, most of my input is to inform people of Reverb, who has a reputation for this kind of dealing.,......One package was delivered, I was left a note that the other one was  at Stables, I went to Staples four times total to be told UPS does not use them as a drop zone................I talked with another UPS driver that told me that UPS has started a process where they deliver packages, they will no more support "customer service" they have become a package delivery service only........He also told me that UPS has no drop zone in Lewiston, ID.......To some this up.....Unless I hire legal help I will never get my money.........I buy 1000.00 to 10,000.00 worth of items a week, I have over 5000 ebay feed-back, over 90 audiomart, 200-300 on audiogon so I didn't just get in this game......I have built , repaired audio for over 60 years......I have seen about everything..........All of this is to inform, I will never get my money back.............

I have heard enough negative feedback about Reverb in the past to know to stay away. Sorry you weren’t aware of their rep.

Carpathian:   Your problem is you think you know whats going on but you really don't..........I'll try and touch on it for you.....When you buy something on Reverb. you pay Reverb, not the seller, Reverb pays the seller, then Reverb prints the shipping label and the seller prints the label , puts it on the box and ships it.....Reverb has a agreement with Pay-pal so I can't file a "loss claim" with the seller because Reverbs name is on the shipping label.......So I can't go after the shipper because his name isn't on anything.........It's set up that way so , me as a buyer can't go after anybody but Reverb and they won't answer anything.......And the real seller does not accept complains..........Do you understand  ??   Because you think you know everything but you seem to know very little..........If you every bought anything on the inter-net you would know something..........

Ozzy:   You hit the nail on the head, greed took over when I though I was getting a bargain......And if I hadn't acted I wouldn't be trying to get my money back.......We have all been there......