@erik_squires Curious, which Monitor Audios do you have? I had a service experience with a MA Silver 300 7G - It had been dropped so hard in transit one woofer popped it's voice coil out of the magnet assembly. To MA's credit, 1) They shipped me the replacement directly, not the dealer, 1200 miles away, 2) Because of their rear bolt assembly mount, the swap took about 10 minutes and 1 hex wrench. 3) I learned how MA's cabinets are in part 'voiced' by the tension on those bolts, In addition to reducing manufacturing parts and labor - very clever, 4) Inspecting the speaker, there was no other damage to drivers or cabinet, even though the styrofoam packing insert was crushed. That speaks volumes about the quality of their builds.
And to the point of this thread, a commercial manufacturer has to set up a global parts and service organization, and that ain't cheap. But worth every penny when you need it.

