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REVERB LOSES PACKAGE AND WON"T PAY LOSS

I buy a (2) piece pre-amp and power supply and Reverb ships it with signature only on one box, the other box is lost and they won't do anything, so I go into Pay-Pal and they say that its Reverb's problem so I can't file a "Un-delivered claim" ...So now I'm out at least 1200.00 for half of my purchase........Reverb lets the seller decide if they are going to pay a refund, So of course he won't pay the loss..............So when you buy on Reverb you will take a chance on losing your whole purchase and nobody will do anything.......

autospec
macg19
1,435 posts
 

strange because PayPal G&S usually sides with the buyer 

inagroove
299 posts
 

Perhaps for future use...

 

a.) I listed a Credit Card as my PREFERRED method of payment in PayPal, so my PayPal charges got directly onto my CREDIT CARD - not deducted from PayPal $. 

b.) I never use PayPal Friends & Family. 

 

The benefits to me are:

a.) sellers do not have my Credit Card #, and

b.) my purchases are secured against most issues by my credit card company.

 

Good luck, I hope this issue eventuallt works out.

boxcarman's avatar
boxcarman
595 posts
 

@autospec    Did you not get a tracking number for the two boxes?

autospec's avatar
autospec OP
520 posts
 

Sir:    Thats a good idea, but I have to now figure out how to get them to pay me something for my loss...............And they are doing everything to not pay me.......But I'm not going to quit yet...........This is the first time I haven't been able to figure out a plan

thecarpathian's avatar
thecarpathian
6,236 posts
 

Did you receive the preamp or the power supply?

Guessing just the power supply.

What was the seller feedback history?

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