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Siltech says TMR sold me a fake cable but I want to believe TMR

First off, TMR is as professional as it gets.  As someone who’s worked in the backend of a business, I can plainly see the lengths they go through and time spent refining what they do. They offer a 110% authentic guarantee. At least that’s what I’ve seen, the salesman in the phone told me last night. Today I look into it and there’s no longer 110% but 100%. 
anyways, there was a siltech ruby double crown power cable. I looked it up before purchasing and found page with minimal information on siltech website. The cable looked similar but very different than the one on tmr website. Maybe It’s not the same cable I thought. I dug deeper and found a lot of pictures of siltech cables with Asian language and followed the websites to find a lot of fakes. These looked closer to what was in TMR website. 
so called TMR and expressed my concern. Ryan assured me they were probably real because of the process they use to identify authenticity. That put me at ease. However before calling I had reached out to the North American distributor and siltech themselves.  Talked in the phone with monarch and sent him pictures via text. He never got back to me. Siltech messaged me this morning tell me the cable is not in their database and is a fake 

here’s my dilemma, I’ve heard many of times about how companies don’t like people buying used because it means they’re not getting the sale. Makes sense. Is there a possibility that siltech is lying?  
does anyone here have experience with siltech and ruby double crown or fake siltech in general and could help me identify?

bthrb4u
ericba's avatar
ericba
155 posts
 

A company like Siltech has a reputation to maintain. I doubt that they would venture to say that a cable is fake when it is not. Best to return and learn from it. 

robert53
563 posts
 

I use Cardas cables and you can send them cables for authentication. I never had a reason to use this service but if I did, I would trust them completely. As one other person mentioned the word probably does not sound very reassuring. I would return it. I can’t see a reputable manufacturer telling you it’s fake so they can sell you a new cable.

allenf1963
499 posts
 

@jasonbourne71  @devinplombier 

 

I gotta say, I laughed my ass off reading the comments in this thread.  I'm glad I celebrated the 4th with a Fifth, because this was entertaining. 

inagroove
292 posts
 

+1 @gkelly 

If a vendor does not return your person-property (eve if you need to pay the s/h), that is theft - period: Corporate Policy can not supersede this principle. 

It is not open for debate. 

The real question is, what do you want to DO about them keeping/destroying your property? 

mofimadness's avatar
mofimadness
6,532 posts
 

AudioQuest can legally destroy a counterfeit cable sent to them, and this practice is grounded in contract law and federal anti-counterfeiting statutes.

Why Their Policy is Legal

  • Contractual Consent: When you send a cable to AudioQuest for their official authentication or repair process, you must agree to their terms of service beforehand. By submitting the item, you enter a legally binding contract. Since their policy explicitly states that fakes will be destroyed without compensation, you have legally consented to the destruction. 
  • Illegal Traffic of Counterfeit Goods: Under federal laws like the Trademark Counterfeiting Act and the Lanham Act, counterfeit goods are illegal property. Mailing a counterfeit item back to a customer through the United States Postal Service or commercial carriers can technically be viewed as facilitating the trafficking or distribution of counterfeit goods. 
  • Brand Protection and Liability: Brands have a legal obligation to protect their intellectual property. If AudioQuest knowingly returns a fake cable to the market, and that cable is later resold to an unsuspecting victim, AudioQuest would be failing to prevent trademark dilution and consumer fraud.
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