1. Home
  2. speakers
  3. 198764-143787

Visited a Store and was shunned

I live in an area where brick & mortar stores are not easily assessable to demo equipment. While traveling for business, I decided to stop by an establishment on the U.S. West coast. My interest was in the Dynaudio Confidence 20 since I’m looking to upgrade from the Contour 20i. I’m not here to name names or throw anyone under the bus, just purely to voice my frustration and disbelief on how I was treated.

I was greeted with skepticism and a general lack of interest in discussing the product. There were two gentlemen working that day and neither had any interest in answering questions or providing a listening demo. As a matter of fact, when I asked to listen to the Confidence 20 speakers one of them immediately said “no way”. Both speakers were on stands sitting next to several amplifiers so it wouldn’t have taken much time to setup.

I was intent on making a purchase that day and having the speakers shipped to my residence, but decided to leave the store based on my experience.

It’s a shame that most of us have to relay on equipment reviews when establishments such as this lack interest in the customers that support the hobby.

vette5451
simplystereo's avatar
simplystereo
25 posts
 

Did he literally say the phrase "no way" or just give that vibe?  If so, that's insane, even if you smelled like a port-a-potty.  Can't imagine saying that to someone who comes in and just asks to hear something. That's the entire point of the business!

We occasionally get food delivered / amazon packages / etc, and if a delivery guy/gal asks about the "crazy speakers" on the first floor of our store, we go out of our way to sit them down quick to try and blow them away.  Turning people away from this hobby is the last thing we need.

kclone's avatar
kclone
729 posts
 

"There's nothing of note here in WNC to bother with visiting, when Best Buy and Guitar Center is the best you've got"

asvJerry, strange as it sounds, some of the best service, communication and treatment I have ever received was from Best Buy/Magnolia.  I bought my KEF Reference 5 Metas from them.  They delivered them, set them up, even dialed in my subs.  

deep_333
2,440 posts
 

Whaaat???

a) Name the store lad

b) We shall all collectively boycott him for you and plunge him into poverty.

c) The peasant blood (wannabe bourgeouis) nimrod who shunned you shall come crying, begging at your knees for forgiveness when he is reduced down to eat ramen noodles and chicken feet. We shall make him flip burgers at Wendy's for a living, thereafter.

Yes we can, together we can lad...

@vette5451  wrote

Visited a Store and was shunned

 

audphile1's avatar
audphile1
7,974 posts
 

There’s always two sides to each story. I’m not fully convinced there aren’t any gaps in this one. So even if the store is named, without a chance to hear their side of what transpired, can we really assume the store and its sales staff should be dragged thru the mud? When the OP refuses to mention the store, there is a reason for it. 

allenf1963
491 posts
 

@larryrs 

 

Welcome to the Piedmont!  I moved here in 1985 after graduating from the University of Tennessee.  I miss my East Tennessee mountains, but love Winston-Salem.  Not too big, not too small.  Charlotte and the Raleigh/Durham/Chapel Hill area are less than 2 hours away.  Lewisville is a beautiful area -- the City Council had kept it from exploding like Clemmons.

 

Pop me a message when you get here -- I'll introduce you to Chris Livengood, the owner of Ember Audio + Design.  He, his wife Jamie, and the staff are great folks. On the audio side they rep Wilson, Dynaudio, Dali, Accuphase, Dr. Feickert, AMG, Rega, Naim, Hana, Fezz Audio, Moon, KEF, Leak, plus others.  They also sell upscale furnishings by Herman Miller, Knoll, Blue Dot, and others.  Each month, they host a Public Vinyl Night where they provide the sound system and you bring your vinyl.  Usually there is a theme each month.  It's a great way to hear new to you music.  The system is incredible -- a Rega Naia turntable, Wilson or Dynaudio speakers, Simaudio or Octave components.  Heck of a setup.

 

I look forward to hearing from you.

 

Allen

More to discover