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Visited a Store and was shunned

I live in an area where brick & mortar stores are not easily assessable to demo equipment. While traveling for business, I decided to stop by an establishment on the U.S. West coast. My interest was in the Dynaudio Confidence 20 since I’m looking to upgrade from the Contour 20i. I’m not here to name names or throw anyone under the bus, just purely to voice my frustration and disbelief on how I was treated.

I was greeted with skepticism and a general lack of interest in discussing the product. There were two gentlemen working that day and neither had any interest in answering questions or providing a listening demo. As a matter of fact, when I asked to listen to the Confidence 20 speakers one of them immediately said “no way”. Both speakers were on stands sitting next to several amplifiers so it wouldn’t have taken much time to setup.

I was intent on making a purchase that day and having the speakers shipped to my residence, but decided to leave the store based on my experience.

It’s a shame that most of us have to relay on equipment reviews when establishments such as this lack interest in the customers that support the hobby.

vette5451
jl35
4,461 posts
 

@jallan I bought my first "real" system at The Sound Machine in 1978 while in graduate school...great memories...

mapman's avatar
mapman
23,613 posts
 

FWIW I visited a dealer yesterday.  Finally got to audition KEF Blade metas which totally lived up to the hype and were completely awesome.   Was treated properly.   The rep.  even recognized me from prior visits.   I have bought things there over the years but I don’t think they checked before treating a customer properly.

mapman's avatar
mapman
23,613 posts
 

Back in my Lafayette Radio, Tech Hifi, Radio Shack years, every customer who walked in the door and acted like a mensch was treated properly.  Often even otherwise to extent possible.

erik_squires
17,551 posts
 

That’s kind of amazingly bad service, but I wonder if they are focused on installations?  

They tend to only want to deal with other building professionals. 

OTOH, now you know.  I had a similar experience buying my Audi.  Volvo offered a similar size/cost vehicle and the salesperson could simply barely be bothered to show me the car.  Audi was night/day difference.  I wasn't their "type." meaning mostly doctors and lawyers. 

whart's avatar
whart
3,381 posts
 

I haven't been in a retail store in a long while, but I agree with those that say it is a courtesy (for them, for you) to call in advance. That said, you should not have been treated shabbily. The caliber of dealer has always varied greatly- Jim Smith once wrote about this- the small handful that "get it" are to be treasured. The market today is ever tougher-- and there are fewer dealers chasing a smaller segment of the public for the so-called "high end." Keep in mind too that in the human experience, you are going to encounter a range of people, from the passionate to the jaded, the helpful to the rude. Does make life interesting. 

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