@judsauce
Regarding VPI's Customer Service, I have nothing but accolades.
I have a modified HW 19 MK IV that has been waiting for a Super Platter forever. I finally found one but was concerned about the bearing status. I called the company and spoke to the receptionist. Within an hour, Harry Weisfeld called me back. We chatted probably for 15 minutes and I shared my concerns. He told me to ship it out and he would take a look at it. He did, cleaned it up a bit, and shipped it out to me next day UPS. Charged me 50 bucks for his time and 25 bucks for shipping. I have to say it doesn't get any better than that!