Manufacturers with great customer service

Lampizator North America- Fred and Robert are always very helpful

Decware- You can always get a hold of Steve to talk your situation.

McIntosh technical support has deteriorated quite a bit over the past couple years because they lost some really good employees who actually understood the tube amplifiers.

If you have a question about your tube amplifier you’ll call up McIntosh and then someone will get on the phone referring to the literature because he has no knowledge of the actual amplifier it’s really really disappointing. Maybe tech-support is being farmed out to a third-party service at this point. Basically a call center

emergingsoul

McIntosh technical support has deteriorated quite a bit over the past couple years ...

Please tell us about your experiences.

... Basically a call center ...

That's quite a claim.

Border Patrol and Erhard Audio have been great.

Crown was great back in the day.  
 
 

Our Yamaha NS-5000 speakers/stands arrived shrink wrapped to a pallet in heavy cardboard with TV style fasteners holding its full height lid over a thick styrofoam hat over the 72 pound speaker, secured internally by a heat fused cargo strap. A masterclass in simple packing materials. The story goes dull because the product runs perfectly from Day 1.