BluOS app error message

My pleasure, hope it works for you. I doubt a factory reset will solve the issue, so yeah don’t do it. 

Yes the fix limits playback quality - which is why we use these platforms right!

I have pushed back again and asked for a timeline. If I hear anything I’ll report back.

In their defense, I have had zero issues prior and think they offer excellent products for the money. I do use an external DAC though but in terms of a streaming box with a good UX, tough to beat for the money, IMHO.

@macg19 So far so good! Been playing for 2 hours straight with no stoppages! Switched to CD this morning. Thank you, my friend! Sucks have to sacrifice quality, because as you say “that’s why we stream”…I too am using an outboard DAC and DDC bypassing Icon internals…

Guess we’ll keep checking on this Qobuz thing so we can get back to HD quality

Not surprised that the OP never heard from Qobuz.  Their CS is terrible.  I haven’t owned Bluesound for many years.  My Customer Support experience with them was better, not perfect, but at least it’s nice to see that they communicated with the OP.

  I don’t use Amazon Streaming either, despite being a Prime Member, but this would seem like a good time for the OP to at least explore the service 

Thanks @mahler123  this is exactly why I did explore Amazon Music. Don’t love it, but at least it plays without issue…and yes Bluesound has been super supportive. Even if suggesting factory reset might help, many thanks to @macg19 I did not perform the reset. And since switching to CD no issues whatsoever so far-again many thanks to @macg19. 
 

Guess I’ll ride this out til Qobuz gets their heads out of their a$$es. Sure would have been nice to see a blast from Qobuz about this. DEFINITELY HUGELY disappointed in their CS. They don’t care and that’s a shame because there are choices now…

Update from BlueSound: (time to start hammering Qobuz)

Following discussions with our Engineering team and Qobuz, the issue has been replicated in our labs. At this time, it appears to be related to the Qobuz service rather than the player itself.
 
Qobuz is also actively investigating this issue on their end and working toward a resolution.
 
We apologize for not having an immediate resolution and appreciate your patience.
 
Thanks for #LivingHiFi.
 
Regards,
 
Vishnu M.
The Bluesound Support Crew