BluOS app error message
Hi, All,
I am all of a sudden getting a constant error message and music stops playing on my Bluesound Icon. The error message reads:
Player Notification
Error: unexpected EOF
Qobuz:19906020
Most often the music will not play I keep hitting ok and nothing. INCREDIBLY frustrating!!
I am going Ethernet from Icon to TP Link adapter. Never used to have this issue and now it is constant. UGGHHHHH
Any idea what’s going on here?
@kingbr I have the same issue (NODE 130) and reported it Sunday, but I searched their support section and found a temporary fix that works (so far). The issue is Bluesound servers are not handling larger files correctly. In the BluOS app select Music / Manage (Music Services) / Qobuz and select select CD rather than HD or HD+. |
@macg19 Ill give that a shot-thank you so much! The funny part is Qobuz has never responded to me. Bluesound has and suggested a factory reset of the Icon. I was hesitant to try that. I have been using Amazon Music with no issues so I knew it had to be a Qobuz thing. So did not want to do a reset of the Icon...Wondering if/when Qobuz issues get sorted out can we go back to HD? Because switching to CD limits playback quality, right? I’ll try switching it in the AM and report back…thank you again @macg19! |
My pleasure, hope it works for you. I doubt a factory reset will solve the issue, so yeah don’t do it. Yes the fix limits playback quality - which is why we use these platforms right! I have pushed back again and asked for a timeline. If I hear anything I’ll report back. In their defense, I have had zero issues prior and think they offer excellent products for the money. I do use an external DAC though but in terms of a streaming box with a good UX, tough to beat for the money, IMHO.
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@macg19 So far so good! Been playing for 2 hours straight with no stoppages! Switched to CD this morning. Thank you, my friend! Sucks have to sacrifice quality, because as you say “that’s why we stream”…I too am using an outboard DAC and DDC bypassing Icon internals…
Guess we’ll keep checking on this Qobuz thing so we can get back to HD quality |
Not surprised that the OP never heard from Qobuz. Their CS is terrible. I haven’t owned Bluesound for many years. My Customer Support experience with them was better, not perfect, but at least it’s nice to see that they communicated with the OP. I don’t use Amazon Streaming either, despite being a Prime Member, but this would seem like a good time for the OP to at least explore the service |
