There should have been a good discount being a older model .,
and there should be a full mfg warranty from date of delivery ,
I was a Audio dealer for a decade , Thst is shady business practice !!
Getting what I paid for - gut check please!
All - I purchased an expensive (for me) DAC a few weeks ago from a small but well known high-end manufacturer close to where I live. It was a previous-generation model made available at a price significantly lower than the current generation model. I paid for the item in full prior to pick up. Upon pick up, I discovered the item’s faceplate and remote were a different color than what the manufacturer had indicated prior to purchase. Upon getting it home, I learned by reading the materials that the warranty period had started at the date of manufacturer, not the date of sale, meaning the warranty period was about one-third the length it would normally be.
The manufacturer is offering to replace the faceplate with the correct color for a fee. He says the warranty "is what it is."
Is any of this standard practice? This was not advertised as a used or demo unit when I agreed to purchase it, and there was no mention of a different warranty period than what would accompany a normal retail sale. Was I wrong to expect that a previous-generation model would be sold with the same warranty as a current-generation unit? Am I wrong to expect that the manufacturer replace the faceplate free of charge to make this unit the color that I agreed to prior to sale?
I’d appreciate a gut check before I press the issue or ask for a return. Thanks!
- ...
- 51 posts total
As @inagroove says the manufacturer is 100% in the wrong here. You absolutely should return the item and get a full refund from them. If they try to resist, don’t take no for an answer. I think you’re right not to blacken their name at this stage. Give them a chance to rectify the problems first. It may be a one off case with an otherwise fair manufacturer. Sometimes when we fall foul of sharp practice we feel guilty as if we are at fault. This is clearly not the case here and you have genuine cause for complaint. Conmen thrive because honest people feel gullible and are afraid to speak up. If this manufacturer gets away with it this time, he may try it again on someone else. |
"I don’t see any evidence of shadiness..."
That is shady... But also, these are questions that should have been asked and answered prior to purchase.
|
I have never heard of a date of manufacture warranty. I had always assumed that the warranty started when you registered your product. At least now you’re gonna have an opportunity to see how the consumer protection bureau is working these days if you do decide to return it. gkelly
As far as I know, most consumer protections were eliminated by DOGE. |
- 51 posts total