Getting what I paid for - gut check please!


All - I purchased an expensive (for me) DAC a few weeks ago from a small but well known high-end manufacturer close to where I live.  It was a previous-generation model made available at a price significantly lower than the current generation model.  I paid for the item in full prior to pick up.  Upon pick up, I discovered the item’s faceplate and remote were a different color than what the manufacturer had indicated prior to purchase.  Upon getting it home, I learned by reading the materials that the warranty period had started at the date of manufacturer, not the date of sale, meaning the warranty period was about one-third the length it would normally be.

The manufacturer is offering to replace the faceplate with the correct color for a fee.  He says the warranty "is what it is."

Is any of this standard practice?  This was not advertised as a used or demo unit when I agreed to purchase it, and there was no mention of a different warranty period than what would accompany a normal retail sale.  Was I wrong to expect that a previous-generation model would be sold with the same warranty as a current-generation unit?  Am I wrong to expect that the manufacturer replace the faceplate free of charge to make this unit the color that I agreed to prior to sale?

I’d appreciate a gut check before I press the issue or ask for a return.  Thanks!

lousyreeds1

@lousyreeds1 WOW!

was this DAC brand new, unopened box one, or you bought open-box DAC?

Warranty starts from purchase date, period! 

I think you should name the manufacturer.

So do I.

@lousyreeds1 

Not sure how you expect informed advice if you don’t share any pertinent information, such as unit status (demo, used, open box, etc.) and purchase price vs. MSRP - if they gave you 10% off MSRP then by all means the sale should be treated like any brand new retail sale, whereas if you got 50% off MSRP then you should probably let it go. Everything makes a difference.

 

Not a trustworthy manufacturer if the item is different than understood prior to sale.  Warranty, up to the manufacturer and if it’s on their website that’s a known before purchase.  But I never heard of a warranty starting once made.  
 

return the piece otherwise it will Irk you why you didn’t at the beginning.

Buy from a different manufacturer, plenty to chose from.

 

Hummmmmmm.....the truth is most always somewhere in the middle.   Too many details left out.  Let the OP provide more information and invite the seller to state their version of the transaction. Then we can offer an opinion.