@psvane - "And we will also investigate the after-sales rate of tubes from Viva to identify the exact issues in the transportation or production process.
We apologize for any inconvenience this has caused you."
Checking back. Did you guys figure out what was going on with this matter and get it resolved?
Similar story:
A few years back I had been ordering TJ Full Music tubes from the largest overseas distributor, and the tubes came amazingly well packaged, packed with an over abundance of cotton wrapping in/around the boxes, simply splended. As a result I bought 3 quads of the 6SN7s before the factory sold out equipment as we know it today. I still run that first quad in my preamp. Wonderful tubes, now gone.
Later on:
It was discovered by TJFM over a 2-year period, others receiving these same tubes from US Distributors, had issues I was not having, tubes showing up Dead-on-Arrival. Apparently the larger crates of tubes were being disassembled, tubes removed, and placed into much less protective boxes, being shipped out with no surrounding support or cotton, tube rattling inside their boxes during US-shipping within the states, arriving damaged due to poor packing, ruined during shipping.
Amazon:
Have you confirmed how Amazon is packing or re-packing before shipping out your PSVANE tubes used today? Is it the same level of care, quality, packaging you ship out from the PSVANE factory today?


