Big issue with my fiber optics internet for Qobuz streaming
I just switched from cable to fiber optics for internet. Both download and upload speeds have been upgraded to over 600 Mbps, so speed should not be an issue at all. It came with a modem (AT&T BGW320 model), which handles the fiber-to-Ethernet conversion and also serves as a router.
For TV, video streaming, and cell phone access, the experience has been great—better than ever. However, when I stream Qobuz hi-res music, particularly 24/192, it continuously pauses, drops out, and/or skips tracks from time to time. Sometimes even lower-resolution music has similar issues.
I called AT&T support, and the technician performed a detailed diagnosis and reset from his end but found nothing he could address or offer to resolve the issue. He suggested raising the issue with Qobuz.
What could be the reason? Have you encountered such an issue? How did you resolve it?
It's not likely that Qobuz itself is actually the issue here. But without knowing more about your system, it's impossible to know the exact problem. If you're serious about streaming, I suggest you consider ditching the ISP's equipment in favor of your own modem, routers, and switches as a good start. |
It’s more likely a route issue. Assuming you changed internet providers, each provider has their own combination of public/private internet routes. This can lead to getting a bad route. Another thing that can change, which you should check, is your DNS provider. Your internet provider has a default DNS. It’s possible it’s picking a particularly bad Qobuz access point. You can and should use a private and encrypted DNS instead. You set this up in your router (hopefully you are not using theirs) and should consider any of: Top public DNS providers offer improved speed, security, and reliability over default ISP settings. Top choices include
Cloudflare (1.1.1.1) for speed, Google (8.8.8.8) for reliability, Quad9 (9.9.9.9) for security, and OpenDNS (208.67.222.222) (those comments are from Google Gemini, treat with a grain of salt, but Quad9 and OpenDNS are two I recommend.
Lastly, it's worth looking around for Qobuz users on the same internet provider you are using to see if there were similar issues and possible workarounds. Honestly, routes have to be really bad to get bad audio streaming, but it does happen. |
Thank you @cleeds and the confirmation from @foggyus91 @tuberist and @erik_squires. I am going to try a separate router that I have used for the previous internet carrier. That router has up to 1Gbps WAN port and could handle 1Gbps for 2.5ghz and higher BW for 5ghz. I will try it when I get home today and let you guys know. AI also pointed out something similar and suggested performing IP passthrough to the new router, then disabling Wi-Fi broadcasting on the modem after the transfer so the modem only functions as a gateway/bridge. Makes sense. I am feeling hopeful now. Thank you guys. |
