1. Home
  2. digital
  3. 197659-161121

Big issue with my fiber optics internet for Qobuz streaming

 

I just switched from cable to fiber optics for internet. Both download and upload speeds have been upgraded to over 600 Mbps, so speed should not be an issue at all. It came with a modem (AT&T BGW320 model), which handles the fiber-to-Ethernet conversion and also serves as a router.

For TV, video streaming, and cell phone access, the experience has been great—better than ever. However, when I stream Qobuz hi-res music, particularly 24/192, it continuously pauses, drops out, and/or skips tracks from time to time. Sometimes even lower-resolution music has similar issues.

I called AT&T support, and the technician performed a detailed diagnosis and reset from his end but found nothing he could address or offer to resolve the issue. He suggested raising the issue with Qobuz.

What could be the reason? Have you encountered such an issue? How did you resolve it?

lanx0003
facten
3,124 posts
 

I don't stream music so I can't help much if any but wonder if you try to stream music from say youtube do you encounter the same problem as you do with Qobuz?  I don't know if that would be a legitimate comparison to see if the AT&T rep might be on track vis a vis Qobuz specific issue.  Good luck resolving the problem

lanx0003 OP
1,960 posts
 

Like mentioned earlier, TV (Roku), video contents streaming from PC and cell phone won't be a problem at all.  AT&T tech support does not have clue and suggest to contact Qobuz.  I highly doubt is an isolated Qobuz issue because very rarely people report that and I have not encountered such an issue with cable company either.

soix
11,249 posts
 

Sorry man, that’s really frustrating.  Maybe a bad Ethernet cable?  Best of luck in getting it sorted. 

cleeds
6,593 posts
 

It's not likely that Qobuz itself is actually the issue here. But without knowing more about your system, it's impossible to know the exact problem.

If you're serious about streaming, I suggest you consider ditching the ISP's equipment in favor of your own modem, routers, and switches as a good start.

More to discover