I’d say that’s false. They did make it uncomfortable for me when I wanted to return an item (and still paid $200 for the 5% and the shipping). I got two phone calls from the owner (that’s who he said he was) asking why I didn’t like it, why I wanted to return it. I am not complaining, there was no fine print that they can’t pressure me but I am setting the record straight.
I’ve cited this example before, but across a few dozen purchases with TMR, I once flirted with a return - on a pair of Tannoy Glenair 10 speakers, ~7 years ago. As I received them, they sounded god-awful (basically broken). I knew that’s not how they were supposed to sound, as I’d heard that model several times in other systems.
Whomever I got as a CS rep definitely pushed back hard, suggesting (in multiple volleys) that amp matching & room setup was critical on this model, insinuating I was some rube who hadn’t got it right yet. But no, in fact they were the idiots. I gave up on the return (waste of time dealing with them) and resigned to later fix them, replacing drivers if need be. Upon opening them to actually replace the drivers, I saw that the drivers had been wired wrong at both driver and binding posts! No wonder they sounded like SH**. And both speakers were wired in exactly the same very wrong way.
Anyways, I was less than impressed by 1. their "comprehensive gear testing" and 2. their returns process / CS. That said, I’m really glad I kept the speakers, because they are ROCKIN’ after rewiring, and now I’ve got a beautiful spare set of drivers for them too. I’ve acquired some of my favorite pieces from TMR over the years. Those Glenair 10's are still the "most speaker" I've heard for just under $2K. But the "good deals" I enjoyed in past years are now seemingly much harder to find there - and I still browse their listings, regularly.