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Goldenear….recent experience and lesson learned

Against better judgment, I bought a pair of GE Triton 3+’s new from my dealer about a year and a half ago for my home theater. I went against my gut, and bought a pair of powered speakers. Of course, last week one of the amps died. The speakers are still under warranty.
Reached out to my dealer, who called GE. Apparently GE no longer has replacement amps. I can remove the amp and send it in for repair, but no replacements are available. Pretty sh-ty. Nice job Paradigm (probably old news, put Paradigm now owns GE). Never been a Paradigm fan…and this just confirms my feelings.

Should have followed my gut and bought non-powered speakers and a separate sub instead of GE, Chinese assembled junk. Lesson learned! 

Just a heads up for all you GE owners if/when you have amp issues.

Prior to buying any GE speakers, call Paradigm to confirm they will have parts in the future to support your purchase.

jnc
oddiofyl's avatar
oddiofyl
4,566 posts
 

Unfortunately that is the mindset of most Chinese companies,  no spares....    

audio-b-dog's avatar
audio-b-dog
781 posts
 

Luckily I traded in my GoldenEar 2+ speakers for Sonus Fabers. The amp on one of the speakers blew in the dealer's showroom. Cost him $800 to fix it. Love the Sonus Fabers.

12many
354 posts
 

OP, sorry this happened to you.  Everyone, what is the standard process with warranty wor?.  I thought it was typical to have warranty work performed by having the unit sent back to the manufacturer.  I don't expect them to send me part(s) and have me try this and that.  Lots of ways that could go sideways.  I think sending the amp in for repair is typical.  It's unfortunate to have the amp in the speaker, but that is the nature of powered speakers such that if anything breaks it is hard to ship the entire speaker back.  Part of my buying strategy considers if I can move the unit and ship it for repair or for re-sale.   

germay0653's avatar
germay0653
7 posts
 

Sorry to hear of your dilemma with GE and I've had Paradigm HT speakers for 22 years with not one problem and they're still going strong.  It's frustrating when you can't receive the service you deserve and it's pretty crappy that they no longer can replace the entire amp but can only repair it.  Not the greatest customer service.

invalid
1,371 posts
 

Most high end audio amplifiers have to be sent back to the manufacturer or an approved repair facility even if they are separate from the speakers.

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