1. Home
  2. speakers
  3. 196975-39808

Goldenear….recent experience and lesson learned

Against better judgment, I bought a pair of GE Triton 3+’s new from my dealer about a year and a half ago for my home theater. I went against my gut, and bought a pair of powered speakers. Of course, last week one of the amps died. The speakers are still under warranty.
Reached out to my dealer, who called GE. Apparently GE no longer has replacement amps. I can remove the amp and send it in for repair, but no replacements are available. Pretty sh-ty. Nice job Paradigm (probably old news, put Paradigm now owns GE). Never been a Paradigm fan…and this just confirms my feelings.

Should have followed my gut and bought non-powered speakers and a separate sub instead of GE, Chinese assembled junk. Lesson learned! 

Just a heads up for all you GE owners if/when you have amp issues.

Prior to buying any GE speakers, call Paradigm to confirm they will have parts in the future to support your purchase.

jnc
aquint's avatar
aquint
34 posts
 

Agree with @nubiann. PML has kept the GoldenEar design team very much intact - as stated, it's always been based in Canada - when Sandy Gross was in charge and for the 5 years that Quest (the parent company of AudioQuest) owned them. I definitely have the impression that PML is committed to GE continuing as a successful, largely independent brand, and that they will respond usefully. They fully understand that they are quite popular with a sizable group of audiophiles.

curiousjim's avatar
curiousjim
5,940 posts
 

@jnc 

I’ve never heard of a company not keeping parts for 18 months.  Either they are really in it for the fast buck or there’s something else going on, but I am really sorry to hear that you got caught in the middle of this.

All the best.

oddiofyl's avatar
oddiofyl
4,566 posts
 

Unfortunately that is the mindset of most Chinese companies,  no spares....    

audio-b-dog's avatar
audio-b-dog
782 posts
 

Luckily I traded in my GoldenEar 2+ speakers for Sonus Fabers. The amp on one of the speakers blew in the dealer's showroom. Cost him $800 to fix it. Love the Sonus Fabers.

12many
354 posts
 

OP, sorry this happened to you.  Everyone, what is the standard process with warranty wor?.  I thought it was typical to have warranty work performed by having the unit sent back to the manufacturer.  I don't expect them to send me part(s) and have me try this and that.  Lots of ways that could go sideways.  I think sending the amp in for repair is typical.  It's unfortunate to have the amp in the speaker, but that is the nature of powered speakers such that if anything breaks it is hard to ship the entire speaker back.  Part of my buying strategy considers if I can move the unit and ship it for repair or for re-sale.   

More to discover