Your unfortunate experience with customs had nothing to do with Expert Stylus. In my experience their work is excellent and their service is speedy. I would not hesitate to do business with them again. It’s certainly not their fault that we are in a tariff war.
Ortofon MC X30 broken cantilever - what are my options
I purchased this cart about 3 months ago. After playing a record yesterday, I noticed the Cantilever was slightly askew towards the center of the record. I decided to brush it lightly with a dry stylus brush to see if something was loose. The cantilever fell off. I do not recall any event that could have damaged it but you never know.
I have sent a message to Ortofon - but what are my options? This is my first time with a broken MC Cart.
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"You will get a new cantilever/stylus GLUED to the remaining stub within the generator. You should call SS to confirm." I also want to add, I had VAS fix my friend’s Benz Micro Wood, with a new boron cantilever/microline, and Steve put a note on the cartridge’s box: DO NOT use liquid stylus cleaner, because the stylus tip is pushed into the factory cut hole and glued onto the boron rod. I think I dissolved the glue on one he built for me, because one day the stylus tip was simply gone. Previously (no more) I frequently used AT’s and another brand's Liquid Stylus Cleaner. I don’t recall a warning, I suspect Steve assumed I knew more than I do. Of course I could have whacked the edge of the platter ’just so’. In any case it’s fixed and I use a stronger magnifying mirror and brush only if I see something, not routinely for no reason except blind prevention, not fluid. |
https://forum.audiogon.com/discussions/soundsmith-relocating?highlight=Soundsmith I would ask about turnaround time. Then make a decision. |
- 33 posts total