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Ortofon MC X30 broken cantilever - what are my options

I purchased this cart about 3 months ago.  After playing a record yesterday, I noticed the Cantilever was slightly askew towards the center of the record.  I decided to brush it lightly with a dry stylus brush to see if something was loose.  The cantilever fell off.  I do not recall any event that could have damaged it but you never know.

I have sent a message to Ortofon - but what are my options?  This is my first time with a broken MC Cart.

maam522a
tablejockey
4,403 posts
 

The internet is your friend.

A quick search show this

Exchange Service – Ortofon

Looks like a 25% break off MSRP for a new one.

Or you can send it to someone who will glue another cantilever/stylus assembly, making for a different, but likely still enjoyable experience. Someone will chime with the many options for that.

Post removed 
tooblue
2,089 posts
 

Like the responses before me, Ortofon has a very cost effective exchange/repair policy of 25% (cost effective because of the retail price of your given cart) of retail giving you no reason not to take advantage of it over sending it to a second party repair place. Now if this was a higher priced Ortofon then there are some very good after market repair places that do excellent work. Just remember that Ortofon does not require you to be the original owner and they will honor their replace or repair policy regardless. Looks like your cart retails for $800.00 and has the fine line diamond stylus and an aluminum cantilever, so should cost you $230.00 including shipping back to you. Enjoy the music

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