Denafrips Support - No Such Thing

I truly enjoyed the Denafrips Dacs I owned. But when Alvin and Vinshine were no longer involved, I felt that I couldn’t trust Denafrips as a company any longer. While Alvin has never publicly mentioned anything negative about the brand, it did not take a psychic genius to figure out that Vinshine was being given the shaft from Denafrips. After all that Alvin and crew had done to build the brand and foster good will. Now reading Audiomans commentary, I am convinced that my gut feeling was justified. So despite the good sound of the product and it did sound very good, I will never even consider the brand for any of my audio wants or needs. Just my own personal opinion and preference. We can vote with our wallets and I most certainly will be doing just that. 

I had a problem with my Ares II with noise bleeding into all of the inputs and the last line of the second email said

"Based on your description, it should be that your audio source is interfering with the DAC. Wish you a pleasant life!"

Thanks for the wonderful help captain obvious!

My experience with Todd at TEK Audio was outstanding.  He responded to every email quickly and thoroughly.  Better than some manuf. in the US or Europe.  

I prefer to buy directly from a US distributor when given the options.  If I had a Porsche I would not call Germany.  I had waited until I could find one knowing there had been some changes.  I bought other goods from Alvin and that was also a good experience.  

The fact that they both offered to help on a product that did not pass through their hands says something about their level of service.  

If anyone is considering buying Chifi equipment, as you've already seen; Alvin Chee at Vinshine Audio is the best there is. I've bought a bunch of gear from him over the last 4 years, and he is an honor to his profession.

Both Alvin and Todd helped me out tremendously with a problem purchase of a used Denafrips DAC several years ago.  It’s too bad Alvin no longer represents them.  Glad to see Todd still does.