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FedEx shipping damage

I recently sold my KEF R11’s shipped in original boxes & packaging to UT. Somewhere along the way they sustained significant damage arriving at the buyers home with significant damage to the boxes resulting in several corners of speakers being badly dented, although they seem to work (amazingly).  
I over insured (double sell) in case one was lost or damaged as the pair would then be useless… never thought it could happen to both. 

I submitted a FedEx claim, with damage pictures & other supporting information & consider the speakers totaled. 7-14 days for FedEx resolution. 

I have never experienced this issue, so I am asking for any ‘got ya’, anything to watch out for, or any other recommendations to bring this to a favorable solution. Thank you. 

signaforce
thecarpathian's avatar
thecarpathian
6,108 posts
 

"I reimbursed the buyer what he asked for,"

@ozzy62 ,

You sir, are a man of integrity. Kudos.

thecarpathian's avatar
thecarpathian
6,108 posts
 

@signaforce ,

It’s a Christmas miracle!

After all these negative experiences, couldn't ask for a better outcome.

ozzy62's avatar
ozzy62
3,707 posts
 

@thecarpathian 

Thanks, but the way I look at it, it's not his fault the amp was damaged. Nor is it mine, they were packed solidly. But I can't in good faith make him wait for a claim that may or may not ever be paid. And your reputation in the community of buyers and sellers is everything and certainly worth a few hundred dollars to keep untarnished.

signaforce's avatar
signaforce OP
547 posts
 

@thecarpathian A Christmas miracle indeed! I see a new DAC in my future!

@ozzy62 I too refunded my buyer immediately, as I agree, no fault of theirs & our reputation is important. Perhaps that brought me luck. Hopefully you will have the same. 

thecarpathian's avatar
thecarpathian
6,108 posts
 

Integrity and reputation, two things that should never be for sale.

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