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FedEx shipping damage

I recently sold my KEF R11’s shipped in original boxes & packaging to UT. Somewhere along the way they sustained significant damage arriving at the buyers home with significant damage to the boxes resulting in several corners of speakers being badly dented, although they seem to work (amazingly).  
I over insured (double sell) in case one was lost or damaged as the pair would then be useless… never thought it could happen to both. 

I submitted a FedEx claim, with damage pictures & other supporting information & consider the speakers totaled. 7-14 days for FedEx resolution. 

I have never experienced this issue, so I am asking for any ‘got ya’, anything to watch out for, or any other recommendations to bring this to a favorable solution. Thank you. 

signaforce
ozzy62's avatar
ozzy62
3,707 posts
 

I currently have an active claim with UPS. Since I shipped through Pirate Ship I had to file with UPS Capital. That was over a week ago and I haven't heard anything. 

I shipped a pair of tube monoblocks in their factory crates. One arrived unscathed. The other one was actually upside down in the crate once the lid was removed. Broke the plexiglass tube cage, broke an output tube and scratched and nicked the faceplate and top plate.

I don't have a real warm n fuzzy about this one. I reimbursed the buyer what he asked for, but I think I'll be left holding the bag when the dust settles.

signaforce's avatar
signaforce OP
547 posts
 

All, I just received an email from FedEx. They will also be crediting my shipping charges, so I am slightly ahead!
Other than destroying my R11’s +1 for their claims process & timely resolution. Thank you all for your help in this. 

thecarpathian's avatar
thecarpathian
6,105 posts
 

"I reimbursed the buyer what he asked for,"

@ozzy62 ,

You sir, are a man of integrity. Kudos.

thecarpathian's avatar
thecarpathian
6,105 posts
 

@signaforce ,

It’s a Christmas miracle!

After all these negative experiences, couldn't ask for a better outcome.

ozzy62's avatar
ozzy62
3,707 posts
 

@thecarpathian 

Thanks, but the way I look at it, it's not his fault the amp was damaged. Nor is it mine, they were packed solidly. But I can't in good faith make him wait for a claim that may or may not ever be paid. And your reputation in the community of buyers and sellers is everything and certainly worth a few hundred dollars to keep untarnished.

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