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Question about contacting Ayre Acoustics

I have been trying for the last 2-3 weeks to contact Ayre Acoustics via their email as well as their phone leaving messages and no one seems to be contacting me back. I have left both detailed voice mail messages and emails with photos on what I am looking to have repaired as well as wanting to buy a new remote control. No one is responding to either form of contact. The email is directly off of their website as well as the phone number.

Anyone else having any contact issues with them?

audibleguy
macg19
1,320 posts
 

It’s not that difficult to

audioman58's avatar
audioman58
4,605 posts
 

Ayre if  not there should say so ,Not very professional.

audibleguy OP
185 posts
 

To audioman58, I agree with you 110%. I also spoke with them a few months ago (emails and phone calls) but recently these emails and phone calls have gone unanswered with no responses at all.

ngpier
2 posts
 

I've been in touch with Ayre over the last couple of weeks, and I know there was an issue that needed to be addressed regarding the property, and the Thanksgiving downtime impacted response times.  

bmbmzig
34 posts
 

I had a similar experience. I needed a preamp repaired. I called, I emailed, finally made connection. The timeliness of their communication is horrible at best.

Once I got through, they were very nice people to work with, but getting them to respond is another story.

I think I made contact by email first, then by phone. Had to call a few times because email responses were never complete in answering my questions. Good luck. 

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