um, wow, a topic close to my heart as i've been screwed over by both fedex and ups a few times in this audio endeavor.... i agree with duke etc that it takes numerous and repeated responses to their absurd defenses and even then u probably won't succeed in being reimbursed for your loss...at least i never have succeeded even after numerous times b4 i gave up...won't bother to relate the details but suffice to say that they were in the wrong every single time and would not pay out.....simply stated, if you use ups/fedex without manufacturer's packing that insures a good chance of safe shipping, or at least custom packaging as good if not better, then never expect them to payout if there is damage, unless, as others have related here, you are willing to stay the course and keep fighting them over and over when they reject your claim...they will continually reject your claim regardless of any facts and any overwhelming evidence of how they obviously damaged your shipment....unfortunately, the sad fact of this matter is that they could care less about you or your shipment...while one would think that a business would care about their costumers' experience they could actually care less...why?...well when a business has more customers than they need or can handle, it doesn't matter how they are treated,.it is only lip service to whatever they tell you...they have so many packages to handle and ship that if you don't want to use them for whatever reason they don't care at all...even large commercial accounts have no leverage as it will never affect their bottom line profit..i know this as a tech support rep for a major audio manufacturer that did 6 figure per year business with both, and they were both as uncaring.....and unfortunately that is what business is about....so if you are absolutely right and they know it, doesn't matter, they will never pay out, unless you keep trying and trying and while some here have shown, you may prevail, or not.... most of us just get screwed.....my experiences by the way are many and varied over many years and sadly, numerous lost dollars experienced....i will never ever again call anyone from ups and fedex about anything at all as your situation means absolutely nothing to them...try and find your local ups supervisor when your local driver leaves your 4k speaker at your neighbor that would keep it in a heartbeat without telling you...and even after you've told them to never leave another package at that address.....wish i could say different...but this is the state of these types of things in the us of a today....money talks, b***^^it walks...as the saying goes...so never expect ups or fedex to ever pay out a claim, no matter how right you may be
