Vacuum Tube Snake Oil Salesmen


Just a mini rant to complain about vacuum tube suppliers (not all but most) and their false advertising.

I ordered a set of 4 matched 2A3 Acme tubes direct from PSVane for my Woo Audio WA33 as an upgrade. They cost close to $1k all together.

When I got them I checked on my MaxiMatcher2. The boxes said 65mA but with correct operating voltage and bias set on the tester I could only get 2 of them up to 43mA. One other read 39mA. And the last one was an internal fault short which could have damaged my amp had I not checked them.

I asked to return one "Matched" set for replacement. The PSVane customer service would only offer to send me one tube and not a matched pair. They would not pay return shipping to return one set. Instead they demanded I smash the bad tube and send them a picture. Has anyone ever smashed a large vacuum tube with a hammer and seen where all the pieces of glass fly to? I said no way. I will throw it out or return it but I am not going to risk cutting my hand doing that. So they refused to send a replacement. 

While I had the Maximatcher out I decided to go thru some other tubes I had in my spares box to check them (purchased before I had the tube tester). I could not believe the results. Some tubes matched by well known vendors were off by as much as 30% from each other.

It is really a good investment to get a tube tester if you will be a regular user of tube amps. 

If you must buy PSVane then get them from Amazon and not direct so you have some safety to return them.

 

calieng

Psvane tubes are manufactured in the same factories as Sino and Shuguang which have had a well-known dubious reputation for consistency. Theres that but tube vendors generally buy in lots, do a 24-hour burn-in to screen out early failures before stocking them and then add on noise testing and matching services at customer's request when ordering. I assume the initial failures are returned to the supplier, crashed down and discarded or sold to a less scrupulous dealers to be rescreened etc., and sold to less discriminating consumers. I would say selecting tubes from vendors like the Tube Store, Viva Tubes or The Tube Depot and the like who bet on their reputation to stay in business is a mark of good consumerism.

@calieng It seems to me that if you couldn't figure out a way to safely smash a tube without getting glass shards all over the place you probably can't test one correctly either.indecision

I find it interesting that Psvane sells tubes on this site.  What has the success rate been like w/ them when tubes have been bought via Audiogon?

I was looking at this pair of Summits......PSVANE Summit 6SN7 Vacuum Tube Matched Pair For Sale | Audiogon

And yes....if you are going roll tubes then buy a tube tester and get to know it.  A lot of garbage tubes out there.

Did you measure the line voltage? That can have an effect on the readings of this tester.

I’m sure someone else wrote this at some point, take it up with whatever credit card company you paid with. You ordered matched tubes, which come at a premium price- they need to send you matched tubes- not mix and match tubes.

Life is way too short to get ripped off by yet another snarky lack of basic customer service skills even more than we already do.