QOBUZ Support


Does anyone know how to communicate with QOBUZ?  I followed the directions on the website by clicking the chat icon in the lower-right of the page.  It shows a chat window and what seems to be a few live agents.  There are a few icons at the top with their headshots but no one ever responds.  Somewhere on the website I read that someone would email me within 4 days.  It has been about 10-12 since I started requesting support and nothing.  Do they have a direct email? 

dhite71

Thanks for the quick responses....I sent an email for starters and will give them a few days to respond.  If still nothing, I will head to Facebook.

Good luck. During the recent Qobuz/Roon seventeen day playlist disappearance I emailed Qobuz two times and never got an answer. Roon however had very good support (as always).

What's your need?

P.S. Dig your room!

After six years I am about to quit. Qobuz often stops functioning in my car for no apparent reason. Everything looks fine until I pick an album using the "Discover" function since Apple Car Play and/or my Honda Ridgeline will not allow me to enter a specific album or artist while the vehicle in in Drive. So I will see an album in "Discover" but when I hit play it just hangs with no music. 

But more to the point, getting a human to respond is impossible. Let them rot. I can do better elsewhere. 

Sounds like your car, not Qobuz. I use Qobuz on my streamers, MacBook, phone, MacStudio and it works flawlessly.