Let me draw an analogy. I went from physics to running an organisation. My natural inclination was to try to quantify everything like an accountant. This approach is powerful. Yet, I soon realised it is only half the story. The soft side is just as important as the hard numbers.
Counting is the easy bit. It gives the anally retentive a false sense of security. There is no point in nailing down details that are not relevant to the desired outcome. Measuring what is important is usually much harder if not impossible.
I don’t deny the value of accountants. But I wouldn’t want them running the show, unless they are prepared to step outside the narrow confines of their original discipline.
The key point here is giving more credence to quantitative data and ignoring qualitative data is short sighted and potentially disastrous. We tend to do that because it's superficially easier.

