Eversolo A10 died - Questions

Bottom line, if you are a manufacturer and you skirt your obligation to me for warranty repair it will cost you a lot more than the cost of the product in the end 

My tirade is purely based on principle.   I'm just trying  to stick up for the guy that always stuck up for me.   As mentioned before I would have sold and moved on if it were mine.  

To Forte distribution: if you want to make this right please reach out,  getting no where with Eversolo.    As their new distributor  you should be embarrassed by how they handled this.  This has been going on since 6/24

If you read their reply they want to send me a new remote from China?   That is insane !!!   Why would I want a remote for something that is not working properly and already has a "remote" called a tablet 

They are so out of touch it's ridiculous.....  what do they have to " negotiate " with Summit?  Just send a replacement,  that would really be a nice gesture....  After 1.5 years of frustration. 

@oddiofyl 

I completely understand your frustration, like you, my node has worked flawlessly for years since purchase, you come to expect it.  Just for clarity, can your dad use the eversolo at all, for example using coax?  Or are the software updates so messed up it is a brick?

It works but with dropouts since the last few updates.  USB won’t recognize his DAC.   They are confident it’s software. I think the device can no longer handle certain code.  That can sometimes be a hardware limitation 

I used to work for a place that started getting calls about a bug.  The company line was “engineering is working on it”. After a short time we realized it was a hardware limitation/ codec issue and there was NO fix.  We just kept saying engineering is working on it until the question or the product’s relevance fizzled out.  I think that’s what I’m getting with Eversolo
 

This began with ver 1.2.50 and USB was recognized with the update before last but no audio would play and the Mac displayed 768k , not the correct sample rate 

When they asked me for a video of me plugging the USB into the rear I knew I was in trouble   They basically assume you are an idiot 

I used to troubleshoot this stuff full time, I was thorough to the point of redundancy 

Same cable , different devices, vice versa, different cables from scratch .Taking my gear out of my system and installing it in his system , taking his gear and bringing it over to my 2 systems  Different networks via ether and Wi-Fi .Really a huge pain but I think I did my part. 
 

Believe me when I say it’s the Eversolo  

It has dropouts for the first 20 min or so and then is relatively solid but not perfect.  Another issue I think is hardware.  I’m thinking  solder joint.   It happens to consistently to be a buffering issue.  Then it subsides.  If it were buffering there would be no rhyme or reason. 
 

No end user should ever be this frustrated with a product or its support.   Just trying to caution other enthusiasts and get a lot of hate from the fanboys     
 

Having a basic good streamer like the Vault and a premium one like Aurender puts me in a position where it’s easy to call a company out for terrible support.  
 

Bliesound usually corrects most issues in my experience 

Aurender can do it remotely, they fixed my play list.  I messed it up, I enabled remote support and it was fixed when I got home. 

Eversolo should be bending over backwards with repair / support especially with the Gen 2 power supply issues.   They are more concerned with marketing and number sold.   
 

Ironically the A6 cool new blue meters match the MA8950 but they no longer work via USB.   Good job on that update.